Please Confirm

When you make an appointment with a trainer to have them come to your home to help you with your dog, you are asking the trainer to spend their time, energy, and fuel. When the trainer reaches out to you the day before – or, the day of – your booking to confirm with him or her, it only takes a minute or two to either give that confirmation, cancel, or request a reschedule.

We understand that life happens when you’re busy making other plans. It happens to us, too. But when we can’t confirm your appointment – especially when your booking is a week or more away – we risk the loss of that time, energy, and fuel if we show up anyway and you aren’t there to receive us. That’s not fair to us, and it’s not fair to other people who are waiting to see us.

So, when we’re trying to reach you to confirm your booking, please do us the courtesy of responding to our phone calls or text messages in a reasonably timely manner. We would really appreciate it.

Thank you for your understanding and cooperation. Have a great day, and remember to stay calm and lead on.


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